![]() She needs additional training on how to treat customers and documenting the truth. I’m a healthcare worker and documentation is important, but false documentation is illegal. I was able to make a payment and called to inform her that I was aware of the false documentation she immediately stated, “I’m ending the call ma’am because I don’t want to be yelled at by you.” That’s hilarious because not once did I yell at her during our first encounter. That’s false documentation because not once did she say that to me but documented she did. I then called customer relations and was told she documented that she informed me that she couldn’t accept my payment unless I schedule another payment by. ![]() Hopefully conversations are recorded so that conversation can be heard. I was transferred to her and she picked up the phone and stated, “We don’t have time to deal with delinquent accounts, We’ll see you in court” and hung up in my face. I called to make a payment for $100 (which wasn’t my minimum payment but was sure to inform them I would call to bring my account current on. I was behind on payments due to being out of work/sick. ![]() I received horrible service from Spartanburg Branch Manager, Patti. Here are some Mariner Finance BBB Reviews: Charl W 1.0 out of 5.0 stars 1.0 Regarding customer reviews, their average rating is 1.25 out of 5 stars. The most common complaints are about billing and collections, customer service, and problems with the product or service. In the last three years, they have closed 327 complaints and 127 in the last 12 months. Mariner Finance has an A+ rating from the BBB, but they are not accredited. You can also visit a Mariner Finance branch to make your payment in person. You can make payments on your loan online, by phone, or by mail. Some of these fees may be treated as prepaid finance charges by your state. Loan offers may come with additional fees that must be covered along with your regular payments.
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